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The staff should take down the guest’s name and room number carefully and repeat to confirm when the guest asks for room service on the phone. A:对 B:错 答案: 对
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In the dialogue, where does guest prefer?
A:
Sit at the table
B:
sit at the bar
C:
beside the women
D:
do not mention
答案:
Sit at the table
There are eight distinct neighborhoods on Oasis of the Seas each offering its own distinct experience.
A:错
B:对
答案: 错
The kids under 6 love to take part in the award-winning Adventure Ocean Youth Program.
A:错
B:对
答案: 错
Where will the staff collect all the passengers’ passports?
A:
At the gym
B:
At the embarkation Counter
C:
At the gangway
D:
At the harbor terminal
答案:
At the embarkation Counter
If a passenger takes some valuable goods, he or she should declare to avoid imposing tariffs when return from abroad.
A:错
B:对
答案: 对
What is “登船卡” in English?
A:
ID card
B:
credit card
C:
boarding pass
D:
IC card
答案:
boarding pass
Before departure, passengers don’t know where and when they can embark their cruise ship.
A:对
B:错
答案: 错
Who will be given priority of disembarkation?
A:The teenegers
B:The kids
C:Concierge guests
D:The ladies
答案: Concierge guests
Breakfast isn’t served on the morning of disembarkation.
A:错
B:对
答案: 错
Passengers will be divided into groups disembarking from the same access.
A:错
B:对
答案: 错
Which one is not the job position in the housekeeping department?
A:
cleaner
B:
floor Supervisor
C:
chief officer
D:
cooker
答案:
chief officer
Whom does the Cabin Steward report to?
A:Head Steward
B:Food and beverage director
C:Laundry Supervisor
D:Floor Supervisor
答案: Head Steward
Room service is available 24 hours a day on all the ships.
A:对
B:错
答案: 错
Nobody prefers to take room service orders by phone.
A:错
B:对
答案: 错
Guests can’t take room service orders on TV.
A:对
B:错
答案: 错
The staff should take down the guest’s name and room number carefully and repeat to confirm when the guest asks for room service on the phone.
A:对
B:错
答案: 对
There isn’t any service charge for room service.
A:错
B:对
答案: 错
How many types of staterooms are there on contemporary cruise？
A:Four
B:Five
C:Two
D:Three
答案: Four
If you have a tight budget, you can choose a ____.
A:outside stateroom
B:inside stateroom
C:villa
D:suite
答案: inside stateroom
The window or porthole in the inside stateroom can be opened.
A:对
B:错
答案: 错
What can you find in the self service launderette ?
A:Microwave oven
B:Coin operated washers and dryers
C:The washing machine
D:Fridge
答案: Coin operated washers and dryers
What is the first step of laundry service?
A:Pick up laundry
B:Clean laundry in appropriate way
C:Sort and check laundry
D:
Coin operated washers and dryers
答案: Pick up laundry
Self service launderette can get busy just before dinner times with guests wanting to iron clothes.
A:对
B:错
答案: 对
Guests should pay much money for the detergent at self-service laundry room.
A:错
B:对
答案: 错
How many staterooms is one stateroom attendant usually in charge of on the cruise ship?
A:
20-15 staterooms
B:
19-23 staterooms
C:
10-13 staterooms
D:
15-18 staterooms
答案:
15-18 staterooms
The stateroom attendants should do some preparation such as folding towels, replenishing enough hotel amenities and so one before cleaning the rooms.
A:对
B:错
答案: 对
If the guest is asleep or in the bathroom, what should the room attendant do next?
A:Leave quietly and close the door.
B:Continue tidying up the room.
C:Knock at the door for another 3 times.
D:Clean laundry in appropriate way.
答案: Leave quietly and close the door.
Putting the bottom sheet on the bed is the second step of western-style bed making.
A:对
B:错
答案: 对
In the process of “Chinese-style Bed Making”, the remainder tucked into the two sides of the mattress are not less than 500px.
A:错
B:对
答案: 对
The whole Chinese-style bed-making process should be controlled within about five minutes.
A:对
B:错
答案: 错
How many seating are there in the main dining hall on board?
A:2
B:3
C:4
D:1
答案: 4
Where do many guests eat breakfast and lunch?
A:Cafe
B:Buffet
C:Specialty restaurant
D:cappuccino
答案: Specialty restaurant
Seating guests should always be done slowly, efficiently and professionally.
A:对
B:错
答案: 错
Generally, the buffet restaurants are free for guests on board. Every cruise has at least one buffet, which usually opens 8 hours.
A:对
B:错
答案: 错
If you expect to have a special dining experience, and taste delicious food from different countries, you can go to _________.
A:Buffet
B:Deputy restaurant
C:Main dining room
D:Specialty restaurants
答案: Specialty restaurants
Which is the second course in a multi-course meal?
A:Dessert
B:Soup
C:salad
3/5000
salad
D:Appetizer
答案: Soup
Caviar is one of the popular Hors D’oeuvres.
A:对
B:错
答案: 对
The main course is usually the lightest, heartiest, and most complex or substantive dish on a menu.
A:错
B:对
答案: 错
What kind of spoon is often used to eat desserts?
A:Soup spoon
B:Dessert spoon
C:Salad spoon
D:Tea spoon
答案: Dessert spoon
Who is the head of food and beverage department on a cruise ship?
A:bar manager
B:food and beverage manager
C:laundry supervisor
D:Guest room supervisor
答案: food and beverage manager
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