und-trip ticket patiently. B:The station
【作业】unit 1 Entering Metro Station unit1-1
1、 问题:英译中When a passenger asked how to take the subway or the station officer found that the passengers have no clear clue about the program. He or she should come up asking and offering help to the passengers patiently.
评分规则: 【 111
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【作业】unit 1 Entering Metro Station UNIT1-1 HOMEWORK
1、 问题:通过浏览Tfl.gov.uk/网站，我们知道在伦敦交通系统中可以使用哪些支付手段？
评分规则: 【 答出两种以上即可。
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unit 1 Entering Metro Station UNIT1-LESSON4
1、 问题:When a a passenger littering or spiting in the station，what should we do as station officers?
选项：
A:a station officer should go up and stop the passenger immediately.
B:a station officer should pick up the garbage and throw it into the trash can.
C:a station officer should call a cleaner to come and clean up the mess.
D:a station officer should ask the passenger to leave the station immediately.
答案: 【a station officer should go up and stop the passenger immediately.;
a station officer should pick up the garbage and throw it into the trash can.;
a station officer should call a cleaner to come and clean up the mess.】
2、 问题:When a passenger smoking in the station， what should we do as station officers?
选项：
A:a station officer should go up and put off the cigarette immediately.
B:a station officer should stop the passenger and ask him to put off the cigarette immediately.
C:a station officer should tell the passenger to care for maintaining the public health.
D:a station officer should tell the passenger to go away straightly.
答案: 【a station officer should stop the passenger and ask him to put off the cigarette immediately.;
a station officer should tell the passenger to care for maintaining the public health.】
unit 1 Entering Metro Station UNIT1-LESSON5
1、 问题:When a station officer sees an inconvenient old people in the station， what shouldn’t he or she do?
选项：
A:A station officer should turn around and go away immediately.
B:A station officer should go up and ask the inconvenient old people if he needs some help.
C:A station officer should advise the inconvenient old people to take another transportation.
D:A station officer may suggest the inconvenient old people take the lift.
答案: 【A station officer should turn around and go away immediately.;
A station officer should advise the inconvenient old people to take another transportation.】
2、 问题:If an old lady falls over by herself， what should a station officer do?
选项：
A:A station officer should stay away and call the police.
C:A station officer should call 112 for doctor’s help when he or she confirms that the old lady gets hurt.
D:A station officer should help the old lady get up when he or she confirms that the old lady is alright.
答案: 【A station officer should come up and ask whether the old lady gets hurt or not.;
A station officer should call 112 for doctor’s help when he or she confirms that the old lady gets hurt.;
A station officer should help the old lady get up when he or she confirms that the old lady is alright.】
unit 1 Entering Metro Station UNIT2-LESSON1
1、 问题:When a passenger ‘s cash was returned by the TVM repeatedly， what should a station officer do?
选项：
A:A station officer should check whether the passenger’s operation procedure is correct and help the passenger buy tickets.
B:A station officer should guide the passenger to buy tickets on other machines when he or she confirms the TVM is broken.
C:A station officer may advise the passenger to pay for the journey by mobile App via Bluetooth.
D:A station officer may advise the passenger to buy tickets by weChat or Alipay on the TVM.
答案: 【A station officer should check whether the passenger’s operation procedure is correct and help the passenger buy tickets.;
A station officer should guide the passenger to buy tickets on other machines when he or she confirms the TVM is broken.;
A station officer may advise the passenger to pay for the journey by mobile App via Bluetooth.;
A station officer may advise the passenger to buy tickets by weChat or Alipay on the TVM.】
2、 问题:When there are many passengers waiting out of the ticket booth to buy tickets with cash， what should a station officer do?
选项：
A:A station officer may take the money and buy the ticket for the passengers on the TVM.
B:A station officer may guide the passengers to go across the hall and buy tickets at another ticket booth.
C:A station officer should maintain the order of the line and tell everyone to wait patiently.
D:A station officer may advise the passengers holding cash to buy ticket on the TVM with 5 yuan or 10 yuan.
答案: 【A station officer may guide the passengers to go across the hall and buy tickets at another ticket booth.;
A station officer should maintain the order of the line and tell everyone to wait patiently.;
A station officer may advise the passengers holding cash to buy ticket on the TVM with 5 yuan or 10 yuan.】
unit 1 Entering Metro Station UNIT2-LESSON2
1、 问题:If a passenger thinks the ticket money is indeed wrong， what should the station officer do?
选项：
A:The attendant above the officer should immediately seal the window and check.
B:If the ticket money is indeed a mistake， the station officer should immediately return the money back and apologize to them.
C:If the passenger comes back and disputes about ticket money after leaving the ticket booth for a while， the station officer should be patient to explain to the passenger that the money should be checked on the spot.
D:If the passenger deliberately embarrasses employees， the station officer could seek public security’s help.
答案: 【The attendant above the officer should immediately seal the window and check. ;
If the ticket money is indeed a mistake， the station officer should immediately return the money back and apologize to them. ;
If the passenger comes back and disputes about ticket money after leaving the ticket booth for a while， the station officer should be patient to explain to the passenger that the money should be checked on the spot.;
If the passenger deliberately embarrasses employees， the station officer could seek public security’s help.】
2、 问题:A passenger comes to a metro station to top up his transportation card with a 100 yuan cash， the customer service officer finds the cash was fake， what shouldn’t the officer do?
选项：
A:The officer should ask the passenger to change another bill and explained the reason politely.
B:The officer should ask for other collegue‘s help and call the police directly.
C:After the passenger changes anther real bill， the officer should take the money and repeat the destination， ticket price and the amount of tickets.
D:The officer should give the fake money back to the passenger and ask him/her to leave the station right now.
答案: 【The officer should ask for other collegue‘s help and call the police directly.;
The officer should give the fake money back to the passenger and ask him/her to leave the station right now.】
3、 问题:When we can’t sell a passenger a round-trip ticket， what should we do as the station officers?
选项：
A:The station officer should explain the reason why there’s no round-trip ticket patiently.
B:The station officer could advise the passenger to buy one-way ticket and get another one-way ticket on the way back.
C:The station officer could advise the passenger to buy a prepaid transportation card.
D:The station officer could advise the passenger to download a payment app and pay for the journey conveniently.
答案: 【The station officer should explain the reason why there’s no round-trip ticket patiently.;
The station officer could advise the passenger to buy one-way ticket and get another one-way ticket on the way back.;
The station officer could advise the passenger to buy a prepaid transportation card.;
The station officer could advise the passenger to download a payment app and pay for the journey conveniently.】
4、 问题:Accord to the metro ticketing rules， when a station officer finds that the passenger’s certificate is not valid for changing a ticket， what should he or she do?
选项：
A:The station officer should explain the reason why the ticket can’t be changed by the invalid certificate patiently.
B:The station officer could advise the passenger to buy the ticket by cash， the prepaid card or the mobile payment.
C:The station officer may throw the certificate out of the booth window and say no to the passenger directly.
D:If the passenger stays for a long time and insists that his certificate is valid and a ticket should be changed， the station officer may ask for other staff’s help.
答案: 【The station officer should explain the reason why the ticket can’t be changed by the invalid certificate patiently.;
The station officer could advise the passenger to buy the ticket by cash， the prepaid card or the mobile payment.;
If the passenger stays for a long time and insists that his certificate is valid and a ticket should be changed， the station officer may ask for other staff’s help.】
unit 1 Entering Metro Station UNIT2-LESSON3
1、 问题:Accord to the metro ticketing rules， when a station officer finds that the passenger’s certificate is not valid for changing a ticket， what should he or she do?
选项：
A:The station officer should explain the reason why the ticket can’t be changed by the invalid certificate patiently.
B:The station officer could advise the passenger to buy the ticket by cash， the prepaid card or the mobile payment.
C:The station officer may throw the certificate out of the booth window and say no to the passenger directly.
D:If the passenger stays for a long time and insists that his certificate is valid and a ticket should be changed， the station officer may ask for other staff’s help.
答案: 【The station officer should explain the reason why the ticket can’t be changed by the invalid certificate patiently.;
The station officer could advise the passenger to buy the ticket by cash， the prepaid card or the mobile payment.;
If the passenger stays for a long time and insists that his certificate is valid and a ticket should be changed， the station officer may ask for other staff’s help.】
2、 问题:When we can’t sell a passenger a round-trip ticket， what should we do as the station officers?
选项：
A:The station officer should explain the reason why there’s no round-trip ticket patiently.
B:The station officer could advise the passenger to buy one-way ticket and get another one-way ticket on the way back.
C:The station officer could advise the passenger to buy a prepaid transportation card.
D:The station officer could advise the passenger to download a payment app and pay for the journey conveniently.
答案: 【The station officer should explain the reason why there’s no round-trip ticket patiently.;
The station officer could advise the passenger to buy one-way ticket and get another one-way ticket on the way back.;
The station officer could advise the passenger to buy a prepaid transportation card.;
The station officer could advise the passenger to download a payment app and pay for the journey conveniently.】
unit 1 Entering Metro Station UNIT3-LESSON1
1、 问题:If a passenger enters ticket gate with an excessive large suitcase that he can’t get through， what should we do as the station officers?
选项：
A:He or she should open the access door after the passenger touches in and assist the passenger to get through.
B:He or she should remind the passenger with huge suitcase to take the lift for safety.
C:He or she should tell the staff on the platform to assist the passenger.
D:He or she should stop the passenger and refuse him to enter the gate because of the huge suitcase.
答案: 【He or she should open the access door after the passenger touches in and assist the passenger to get through.;
He or she should remind the passenger with huge suitcase to take the lift for safety.;
He or she should tell the staff on the platform to assist the passenger.】
2、 问题:When an old passenger enters ticket gate for the first time， what should we do as the station officers?
选项：
A:He or she should go up and ask if there’s anything he or she can do to help.
B:He or she should go away if the old passenger doesn’t ask for help.
C:He or she should guide the old passenger to touch in or scan in.
D:After the old passenger enters the gate， he or she should remind him to going downstairs to the platform and watch the steps.
答案: 【He or she should go up and ask if there’s anything he or she can do to help.;
He or she should guide the old passenger to touch in or scan in.;
After the old passenger enters the gate， he or she should remind him to going downstairs to the platform and watch the steps.】
unit 1 Entering Metro Station UNIT3-LESSON2
1、 问题:If a station officer finds that there is a passenger standing before a ticket gate who can’t get out for some reasons， what should he or she do?
选项：
A:A station officer should advise the passenger to deal it at the customer card service center if the passenger’s card if broken.
B:A station officer should open the access door and let him leave.
C:A station officer should advise the passenger to update his card information in the customer card service center if the passenger doesn’t touch in at the start of his journey.
D:A station officer should take penalty money directly from the passengers and let him go if the passenger doesn’t touch in at the start of his journey.
答案: 【A station officer should advise the passenger to deal it at the customer card service center if the passenger’s card if broken.;
A station officer should advise the passenger to update his card information in the customer card service center if the passenger doesn’t touch in at the start of his journey.】
2、 问题:If a station officer finds that there is a passenger standing before a ticket gate who can’t get in for some reasons， what should he or she do?
选项：
A:A station officer should go up and check what’s going wrong.
B:A station officer should advise the passenger to go to the customer card service center to process his card if an error code appears on the ticket gate screen.
C:A station officer should advise the passenger to top up his card in the customer card service center if the passenger’s card balance is insufficient.
D:A station officer should advise the passenger to go to another ticket gate to get in if he or she confirms that there is something wrong with the current ticket gate.
答案: 【A station officer should go up and check what’s going wrong.;
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officer could advise the passenger to b